Skip to content
Order

Legal

Privacy Policy

✦

Last updated: March 2026

Introduction

At Parampara Biryani, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what data we collect, how we use it, and what choices you have. By using our website, you consent to the practices described here.

What Data We Collect

When you create an account or place an order, we collect the following information:

  • Name and phone number (required for account creation and delivery)
  • Email address (optional, for communication)
  • Delivery address (for order fulfilment)
  • Order history (items ordered, amounts, dates)
  • Wallet transaction history (top-ups, payments, refunds)
  • Loyalty points balance and transaction history
  • Birthday (optional, if you choose to provide it)

How We Use Your Data

We use your information for the following purposes:

  • Processing and delivering your orders
  • Managing your wallet balance and loyalty points
  • Communicating about your orders (status updates, delivery)
  • Providing customer support for order issues or refunds
  • Improving our menu, service, and website based on usage patterns

We do not use your data for unsolicited marketing without your consent.

Payment Data

All online payments are processed securely through Razorpay, a PCI-DSS compliant payment gateway. We do not store, process, or have access to your full card numbers, bank account details, or UPI PINs. We only receive a transaction reference ID from Razorpay to confirm your payment.

For more information about how Razorpay handles your payment data, please refer to Razorpay's Privacy Policy.

Cookies & Local Storage

Our website uses browser localStorage to maintain your customer session (phone number, name, and account ID) so you don't need to sign in every time you visit. This data is stored locally on your device and is not sent to any third-party servers.

Admin and outlet sessions use httpOnly cookies for authentication. These are essential for the operation of the website and cannot be disabled.

Data Sharing

We do not sell, trade, or rent your personal information to anyone. Your data is shared only in the following limited circumstances:

  • With Razorpay for processing online payments and wallet top-ups
  • With our delivery staff (name, phone, and address only) for order fulfilment
  • If required by law, regulation, or legal process

Data Retention

We retain your account information and order history for as long as your account is active, or as needed to provide you with our services, resolve disputes, and comply with legal obligations. Wallet and loyalty transaction records are retained for accounting and audit purposes.

If you wish to have your account and associated data deleted, please contact us using the details below. Note that deleting your account will forfeit any remaining wallet balance and loyalty points.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and personal data
  • Withdraw consent for optional data use at any time

To exercise any of these rights, please contact us at the details below.

Contact Us

For any privacy-related questions or requests:

Parampara Biryani
Astral Court — Building A, Marutirao Gaikwad Nagar, Aundh, Pune 411067
Phone: +91 74209 47231
Email: paramparabiryani1992@gmail.com